Outage Reporting

Outage Reporting

Before calling to report a power outage, check the breakers in your home or business to make sure the problem is not related to internal causes. Please have your electric account number available before calling to report an outage.

If you have not already registered for Outage Texting, please call (804) 834-2424 to report an outage.

  • During a lengthy power outage cut off most household breakers until power is restored. It is easier for utility crews to reenergize lines when the system is not overloaded with too many appliances or heating/cooling systems calling for power at the same time. Once power is restored turn on additional breakers one or two at a time over ten or fifteen minute intervals until all breakers are back on.
  • Never assume downed power lines are no longer energized. Even if electric utility service is off, electricity produced by an improperly installed household generator can back feed through the electric system and energize utility lines. Report downed power lines to PGEC at (804) 834-2424 and warn others to stay clear.