To report outages or other trouble with your power, please call 804-834-2424 at any time.
Please do not report power outages on our Facebook page. It is not staffed 24/7 and could cause delays in getting your power restored.
During hurricanes, ice/snow storms and other major events, there is a heavy call volume.
Register for Outage Texting for faster reporting!
Report your outage by text message, receive confirmation it was received, and notification when your power has been restored - all by text messaging!
Please register before you need this service to report an outage. And check your bill to see that we have your current cell phone number on file! Need a change? Call us at 804-834-2424. Registration can usually continue within 24 hours of a cell phone number update.