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Our crews are on call and will respond 24 hours a day to restore service as quickly as possible.

Call PGEC at 804-834-2424

Remember: Stay Away From Downed Power Lines!

Outage Restoration

Checklist: When an outage occurs

Check fuses or breakers in your electrical panel box.

If fuses or breakers are OK, call PGEC at 804-834-2424.

Turn off all electrical appliances that were on when the outage occurred, especially air conditioners, heat pumps, or other large electric appliances.  You will want to leave a light on so you will know when your power has been restored.

Stay away from downed power lines and broken utility poles.  Please note the location of the downed line or pole and call PGEC immediately.  Even lines that look harmless can be dangerous.

If your power is still out once your neighbors' homes have been returned to service, you should not hesitate to call the cooperative again.

Don't keep checking your refrigerator and/or freezer.  Food will keep much longer if the doors are kept closed.  If it appears the outage could be for an extended time period, cover your refrigerator and/or freezer with a heavy blanket.

Restoring Power

Restoring power after a major outage involves much more than simply throwing a switch or removing a tree from a line.  Follow the steps below to see how PGEC restores power.

High Voltage Transmission Lines

Transmission towers and cables that supply power to transmission substations (and thousands of members) rarely fail.  But when damaged, these facilities must be repaired before other parts of the system can operate.

Distribution Substation

A substation can serve hundreds or thousands of consumers.  When a major outage occurs, line crews inspect substations to determine if problems stem from transmission lines feeding into the substation, the substation itself, or if problems exist further down the line.

Main Distribution Lines

If the problem cannot be isolated at a distribution substation, distribution lines are checked.  These lines carry power to large groups of consumers in communities or housing developments.

Tap Lines

If local outages persist, supply lines (also known as tap lines) are inspected.  These lines deliver power to transformers, either mounted on poles or placed on pads for underground service, outside businesses, schools, and homes.

Individual Homes

If your home remains without power, the service line between a transformer and your residence may need to be repaired.  Always call to report an outage to help line crews isolate local issues.

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