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Using a Touch Phone

To report outages or other trouble with your power, please call 804-834-2424 at any time.

Please note: There may be heavy call volumes during hurricanes, ice/snow storms, and other major events.

Register for Outage Texting for faster reporting!

Report your outage by text message, receive confirmation it was received, and notification when your power has been restored - all by text messaging!  Please register before you need this service to report an outage.

Please do not report power outages on our Facebook page.  It is not staffed 24/7 and could cause delays in getting your power restored.

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