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< Back Out of Power? We’re just a text away Oct 18, 2023 It’s faster and easier than ever for members to report a power outage and receive updates with Prince George Electric Cooperative’s outage text alerts. “When members are already at an inconvenience during a power outage, we want them to know we’re here for them,” says Sadra Jarratt, the co-op’s manager of member services. “ This is yet another tool the co-op has made available for members to conveniently communicate with us.” Members can report their outage by text message, receive confirmation it was received, and notification when your power has been restored - all by text messaging! Sign up The enrollment process for power outage texting is also easy. Members can sign up via SmartHub. Sign into your PGEC SmartHub account and add up to two mobile phone numbers under “Manage Account”. Please note that your cell phone plan’s standard text messaging and data rates apply. Texting an Outage Already have a SmartHub account? Texting your outage to PGEC just requires you to text OUT to 855-939-3608. As always, you can still report your outage by calling 804-834-2424. Previous Next

< Back Go Green. Save Green. Mar 17, 2026 Want an easy way to save a little green while going green this St. Patick’s Day? Downloading the SmartHub app puts your PGEC account right at your fingertips—helping you track energy use, manage your bill, and avoid paper statements. Members who use SmartHub can: Monitor daily energy usage and spot savings opportunities Receive billing and payment alerts (no surprises!) Reduce paper and postage—good for your wallet and the planet It’s a small switch that can add up to real savings and a cleaner, greener future. Download SmartHub today and let your savings grow—no watering required. For more information about SmartHub, visit www.pgec.coop/smarthub . Previous Next

< Back How extreme summer temps impact reliability and what you can do to help Sarat Yellepeddi, President & CEO Jun 17, 2025 When outdoor temperatures soar, our electricity use increases. That’s because our air conditioners are running longer and more often to counteract the sweltering outdoor temperatures. Factor in the fact that we all tend to use electricity at the same times—in the morning and early evenings — and that equals a lot of strain on our electric grid. At Prince George Electric Cooperative, we work closely with Old Dominion Electric Cooperative (ODEC), our local generation and transmission (G&T) cooperative in resource and infrastructure planning to ensure you have the power you need whenever you flip a switch, but the electric grid is much larger than your local co-op and G&T. In summer months, when even more electricity is being used simultaneously across the country, it is possible for electricity demand to exceed supply, especially if a prolonged heat wave occurs. We work proactively with our G&T to create a resilient portion of the grid and ensure electric reliability in extreme weather, including regular system maintenance, grid modernization efforts and disaster response planning; but it takes everyone to keep the grid reliable. To help keep the air conditioner running for you, your family and neighbors, here are a few things you can do to relieve pressure on the grid during times of extreme summer heat: Select the highest comfortable thermostat setting and turn it up several degrees whenever possible. Your cooling system must run longer to make up the difference between the thermostat temp and the outdoor temp. Pro tip: Seal air leaks around windows and exterior doors with caulk and weatherstripping. Air leaks and drafts force your cooling system to work harder than necessary. Run major appliances such as dishwashers, ovens and dryers during off-peak hours when the demand for electricity is lower. Pro tip: Start the dishwasher before you go to bed. Use ceiling fans to make yourself feel a few degrees cooler. Remember, ceiling fans cool people (not rooms), so turn them off in unoccupied rooms. Pro tip: During summer months, set ceiling fan blades to rotate counterclockwise, which pushes cool air down for a windchill effect. Close blinds, curtains and shades during the hottest part of the day to block unwanted heat gain from sunlight. Pro tip: Consider blackout curtains with thermal backing or reflective lining to block heat and light. Use smaller appliances, such as slow cookers, air fryers and toaster ovens to cook meals. Pro tip: Studies have shown that air fryers use about half the amount of electricity than a full-sized oven. Air fryers are smaller and use focused heat, which results in faster cooking times, less heat output and lower energy use. Monitor your energy usage by setting alerts in SmartHub. Pro tip: Knowing your daily usage can help you adjust behaviors to lower the chances of being surprised by a high bill at the end of the month. Consider setting energy usage alerts that can help you monitor daily habits through the SmartHub app. Haven’t downloaded SmartHub yet? Haven’t downloaded the SmartHub app yet? Download it on Google Play (Android) or the App Store (iOS). For more information about SmartHub, visit pgec.coop/smarthub . As we face the challenges posed by soaring summer temperatures, understanding the impact on energy demand is crucial for maintaining a reliable power supply. By adopting energy conservation practices during periods of extreme heat, not only can you save money on your electric bills, but you can also contribute to the resilience of the grid, keeping our local community cool and connected. Previous Next

< Back Understanding prepaid electricity Aug 4, 2024 Prince George Electric Cooperative takes pride in offering members flexibility in managing their electric bills. One way members can do that is with our prepaid electric program. For many, the concept of prepaid electricity is simple. Members pay for power upfront instead of at the end of each billing period. This means that members spend the money they already have in their account rather than accumulating a bill each month. How is this possible? Thanks to Prince George Electric Cooperative’s investment in advanced metering infrastructure, we can monitor your energy usage 24 hours a day. The live data is communicated back to PGEC, and we can provide you with the most accurate daily readings. Who is eligible for PrePay and how does it work? PrePay is available to members regardless of credit or income status. There is no security deposit required to connect and no late fees. Members pay for their electric service in advance, and each day, the available balance is deducted based on your use. Your PrePay balance is calculated daily by subtracting your energy charges and adding any payments received. As a result, members have greater flexibility in planning monthly expenses and can make daily, weekly, or bi-weekly payments rather than one monthly payment. Interested in PrePay? Call 804-834-2424 for more information or to check your eligibility. Previous Next

Online Marketplace PGEC is excited to announce its Online Marketplace Program! When it comes to managing energy costs at home, small decisions can make a meaningful difference. From how efficiently your home is heated and cooled to the lighting you choose and the way electronics are powered, everyday choices all play a role in how much energy your household uses. As a not-for-profit, member-owned electric cooperative, our role goes beyond delivering reliable electricity. With your needs at the heart of our cooperative mission, we are committed to helping members use energy wisely and affordably. That’s why we’re introducing a new Electric Cooperative Marketplace—an online, member-only resource designed to make energy-saving products easier to access at lower-than-retail prices. This program provides a marketplace where members (homes and businesses) can shop for discounted energy efficient products like smart thermostats, LED lighting, smart power strips, and more which will help lower energy bills and use less energy. The goal of the Program is to provide meaningful and cost-effective energy efficiency products to members by offering discounted products. Go to Online Marketplace FAQs Q: This sounds great. How do I know if I’m eligible? First, you must be a member-consumer in one of ODEC’s 11 electric cooperatives (A&N, BARC, Choptank, Community, Delaware, Mecklenburg, Northern Neck, Prince George, Rappahannock, Shenandoah Valley, or Southside) with an active electric account. Log into the marketplace by entering your electric cooperative account number and service location zip code to confirm eligibility of the available products at a discounted price. You will be able to complete the purchase on the site. No sign-up process is required. Q: How do I shop on the online marketplace Begin on our marketplace homepage: https://myco-opmarketplace.com/pgec It will ask you for your account number and service location zip code before you can begin shopping. Q: I’m having difficulty logging in. Sorry to hear this. First question, is the account number being entered new, within the last 30-days? We securely update eligible account numbers on a monthly basis, so if it is a new account number, please try back in a few days, week, next month to see if it works then. If the account number is one you’ve had, feel free to give the marketplace administrator a call and we can try to find a resolution. 804-793-9201 Q: What kind of items do you have at the online marketplace? A variety of products that will help you save energy such as: smart thermostats, plugs and smart strips, LED lighting, low flow water devices, EV chargers, air purifiers and more. We will add products over time. Q: How much does the marketplace program cost? This program is available at no additional cost to cooperative members. The discount is provided as a benefit and value of being a member of the cooperative. Q: What kind of discount will I see? Discounts range by each product. For example: $50-100 off a smart thermostat; $100 off an EV charger; $2-5 off LED lights; $20-25 off ENERGY STAR air purifiers. Q: Is there a shipping cost? Shipping costs are covered for order greater than $50. For orders less than $50, a $12.00 shipping charge applies. Q: How many products can be purchased at a discounted price? There are purchase limits that vary by product. If a shopper has already hit their limit on the amount that may be purchased at a discounted prices, then the discount will no longer be available on future products. The quantity of discounted items will appear in the shopping cart and those where the discount does not apply will indicate full MSRP. The purchase limits are generous, for example 3 thermostats, 26 LED lights, 5 smart power strips. Q: How do I know if a smart thermostat will work with my heating and cooling system? ENERGY STAR® certified smart thermostats are compatible with most heating and cooling systems. You may follow the steps outlined by ENERGY STAR® at How to Choose a Smart Thermostat | ENERGY STAR® to check or review the thermostat manufacturer’s website regarding details on system compatibility. Q: What will the credit card charge appear as? Credit card charges will appear on your statement as “TechniArt”. TechniArt, a Resource Innovations company, is the third party partner authorized to administer this Marketplace. Q: How do I know if my order is confirmed? Orders are confirmed within the shopping experience, displaying an order number. An email will also be sent from Sales confirming the order information. Q: My Shipping Address isn’t working? Discounted Marketplace purchases must be shipped to an address within our service territory. Because the discounts are funded as part of our cooperative’s member programs, they’re intended to support energy savings for homes and businesses we serve. Limiting shipping to addresses within the service territory helps us ensure the products we’re helping to discount are being used by cooperative members and contributing to energy savings locally. This also allows us to measure and model the impact of the program so we can continue offering similar benefits in the future. We understand this may not fit every situation, but this approach helps us keep the Marketplace fair and focused on delivering value to the membership as a whole. If you’re able to ship to a service territory address, you’re welcome to take advantage of the available discounts. We appreciate your understanding and your participation in the cooperative. Q: Who can I contact if I have issues? Please contact the live support at the dedicated number 804-793-9201 Monday through Friday, during the business hours of 8:00 a.m. to 5:00 p.m. (Eastern Time), or at support@myco-opmarketplace.com Go to Online Marketplace

Rural Electric Youth Tour to Washington, D.C. PGEC in the Community ROC Solid Partnership Round Up for Education Youth Programs & Scholarships VMDAEC Scholarship Youth Tour Adopt-A-Highway Program 2026 Youth Tour Dates: June 15-19, 2026 This program is open to all high school, and home-schooled sophomores and juniors in the Prince George Electric Cooperative service areas whose parent(s) or guardian(s) are members of PGEC. Participants must complete an application form and write a brief essay. Students selected for the four available Rural Electric Youth Tour spots sponsored by PGEC will join over 1,500+ high school students from the U.S. to learn about electric cooperatives, American history, and the United States government. Students will also visit the historic sites of the nation’s capital and get a chance to meet with their congressional leaders. Representing PGEC on this trip is an excellent way to bolster college applications. Students will interact with students across Virginia, Maryland, Delaware, and the United States. Please email your completed application and essay to Brittany Tann, (btann@pgec.coop ) with the subject line “2026 Youth Tour Application.”

PrePay Home Account Management Billing Budget Billing Paperless Billing PrePay Ways to Pay Payment Assistance PrePay is Prince George Electric Cooperative's new payment option that allows you to choose how much and how often you want to pay before you use electricity. PGEC's PrePay program works similarly to a pay-as-you-go cell phone or debit card. Members pay for their electric service in advance, and each day, the available balance is deducted based on your use. PrePay service requires no security deposit and allows members greater control over their finances. Additionally, there are no late payment fees and no reconnection fees. This payment program is available to Residential and Small General Service members with 200 amp service and certain necessary metering equipment at the member's service location. PrePay Program Features No Monthly Bills Use and payment information is available on a daily basis through SmartHub, by downloading the SmartHub app, or by using PGEC's automated phone system SecurePay at 804-834-2424, option #2. Payment Options Payment options include all payment methods available to members except auto draft and recurring credit card payments. Flexibility Greater flexibility in planning monthly expenses. Interested? Call Customer Service at 804-834-2424 for more information or to check on eligibility - or stop by our office to see if PrePay is right for you! Eligible members will need to read and sign the Terms and Conditions Summary before PrePay service can begin. Prepay Facts Sheet Prepay FAQ's Prepay Terms and Conditions

Rates, Bylaws & Regulations Bylaws Terms & Conditions Legislative Updates Nondiscrimination Statement Nondiscrimination Statement In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at https://www.ascr.usda.gov/complaint_filing_cust.html and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: program.intake@usda.gov . Prince George Electric Cooperative is an equal opportunity provider and employer.

< Back Tips to help you lessen heating costs Dec 14, 2023 As your electric cooperative, we realize that decreasing temps bring an increase in heating costs. With its suite of SmartHub mobile app features, Prince George Electric Cooperative is offering tips for members to help lessen the impact of higher heating costs. Be sure to: Examine seals on doors and windows to check for air leaks Caulk and add weather strips as needed to seal in warm air and energy savings Examine outlets for air leaks, and where necessary, install gaskets around the outlet to prevent drafts During the day, open curtains or drapes on south-facing windows to enable sunlight to heat your home naturally Use a programmable thermostat to set the temperature as low as is comfortable when you are home (ideally around 68 degrees). Turn the temperature down 10-15 degrees for eight hours, when you are asleep or away. According to the Department of Energy, this small adjustment can help you save approximately 10 percent a year on heating costs In following these tips, be sure to download the co-op’s SmartHub mobile app to monitor energy usage changes. Having this information at your fingertips can help you make “real-time” lifestyle adjustments to save for the remainder of the season. The mobile app can be downloaded and installed on your mobile phone or tablet via your devices’ app store (Apple Sore or GooglePlay). For more information, be sure to visit www.pgec.coop/smarthub . Previous Next

< Back Enhanced outage communications are at your fingertips Jan 9, 2024 While your cooperative works year-round to ensure the reliability of our system. However, when an outage cannot be prevented, Prince George Electric Cooperative wants to make sure members have the power at their fingertips to communicate and receive updates. That’s why your co-op is encouraging members to take advantage of its outage text communications if their home or business loses power. Outage text communications allows members to: Report their outage by texting “OUT” to 855-939-3608. Receive confirmation that PGEC is aware of an outage in your area. Receive notification when your power has been restored. Signing up is easy! The enrollment process for outage texting is also easy. Members can sign up via SmartHub. Sign into your PGEC SmartHub account and add up to two mobile phone numbers under “Manage Account”. Please note that your cell phone plan’s standard text messaging and data rates apply. Previous Next

< Back Co-op Directors Achieve Credentials in Electric Utility Competencies May 20, 2024 WAVERLY, Va – Three directors from Prince George Electric Cooperative recently received the Credentialed Cooperative Director, Director Gold Credentials, and Board Leadership certificates from the National Rural Electric Cooperative Association. An ever-changing business environment has imposed new demands on electric cooperative directors, requiring increased knowledge of the cooperative principles and business model. Prince George Electric Cooperative is committed to working with NRECA to sharpen this body of knowledge for the benefit our of membership. The following directors achieved certifications in their respective areas: Credentialed Cooperative Director Certificate Directors Brian Coey (District 1 – Bland) and James Corl (District 5 – Waverly-Wakefield-Newville) received the Credentialed Cooperative Director Certificate. The NRECA Credentialed Cooperative Director program requires attendance and demonstrated understanding of the basic competencies contained in five core courses: Directors Duties and Liabilities Understanding the Electric Business Board Operations and Process Strategic Planning Financial Decision Making Board Leadership Certificate and Director Gold Credential Certificate Vice-Chairman and director, Keith Dunn (District 6 – Stony Creek-Sussex Courthouse) received the Board Leadership Certificate and Director Gold Credential Certificate. The NRECA Board Leadership Certificate recognizes individuals who continue their professional development after becoming a Credentialed Cooperative Director (CCD). Directors who have attained the BLC have completed 10 credits in advanced, issues-oriented courses. Director Gold Credential recognizes directors who have already earned their Credentialed Cooperative Director (CCD) and Board Leadership Certificate (BLC) and who wish to continue to learn throughout their service on the board. "The Director Gold certificate is geared toward directors who are committed to continuing their education beyond CCD and BLC and who desire a tangible credential that reinforces their stature as part of an experienced and educated group of directors," said Sarat Yellepeddi, President and CEO. "Director Gold also demonstrates to co-op members those directors' ongoing commitment to advancing their knowledge and performing their fiduciary duty to the best of their ability.” For a director to earn the Director Gold certificate, they must have already earned the CCD and BLC and earn three additional credits from the BLC series of courses. Unlike the CCD and BLC certificates, Director Gold includes a continuing education requirement which calls for directors to earn three credits of approved course work and/or conferences every two years to maintain their Director Gold status. ### Prince George Electric Cooperative Prince George Electric Cooperative, headquartered in Waverly, is a not-for-profit member-owned energy provider that serves more than 12,000 member-owners in six counties: Dinwiddie, Isle of Wight, Prince George, Southampton, Surry and Sussex. For more information go to https://pgec.coop . Previous Next

< Back Earth Day: Celebrate and Save with Paperless and AutoPay Apr 22, 2024 Earth Day is the annual observance that recognizes the importance of protecting the planet and its resources. Prince George Electric Cooperative wants to help you participate in the celebration on April 22 with clean initiatives that will also make your life easier. Here are two small things that you can do to save and reduce your carbon footprint this year: AutoPay: Automatically paying your bills electronically each month with debit/credit card autopay or bank draft. This not only saves you the hassle of worrying about whether your payment has been received, but it eliminates the need to write and mail paper checks. Paperless billing: PGEC can also help you reduce your paper usage through paperless billing. Opting to receive your bill via email each month is both member friendly and earth friendly. At PGEC, we mail more than 11,000 bills each month. That’s more than 132,000 bills each year. Imagine how much we can reduce that number with your help. You can activate either of these features via SmartHub – the one-stop-shop for your account management needs. Download SmartHub app from the App Store (iOS) or GooglePlay (Android). The free Smart Hub app makes it easy to pay your bill, monitor usage, compare usage, report outages and much more! Previous Next